Details

We require a Desktop Support Analyst to join our team.

Responsibilities:

• Providing telephone based technical support using remote control software
• Carrying out user administration tasks in Active Directory and Microsoft Exchange
• Providing support to mobile users
• Oversee desktop software upgrades and roll outs
• Performing Data backup and restore operations
• Installation of new Desktop machines
• Logging issues in our helpdesk system
• Maintain network documentation and procedures
• Carrying out other tasks as required.

Skills and Experience:

• Minimum of two years in a similar role
• Excellent skills in supporting Microsoft products including Windows 2000/XP, Outlook and Internet Explorer
• Knowledge of Windows Small Business server or Microsoft Exchange Server
• Excellent communication and interpersonal skills
• Ability to learn quickly
• Full Clean Drivers license.