Account Manager

Account Manager

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INNOVATE - The IT Solutions People is the Leading Managed IT and Cloud Service Provider in Ireland.

INNOVATE continues to grow by adding ambitious, talented people to the team and has an excellent opportunity for an Account Manager.

Location - Gorey

 

The Company

INNOVATE delivers secure and resilient IT infrastructure and telecommunication solutions, and provides ongoing support through our managed IT services. INNOVATE’s professional services team supports our clients across - Networking | Security | Cloud Infrastructure | Communications | Cloud Productivity.

At our very core is how INNOVATE transform technology for our customers to deliver business outcomes that power their organisation. Our clients value how we provide a secure, resilient ICT infrastructure that increases productivity and supports their business strategy.

The Account Manager is responsible for identifying and winning new customers, while maintaining and growing revenues in existing accounts.  They must act as a brand ambassador while supporting customers in their digital transformation journey.

 

Job Description

The Account Manager, reporting to the Chief Commercial Officer, is responsible for identifying and winning new customers, while maintaining and growing revenues in existing accounts. They must support customers in their digital transformation journey and achieve business value for the organisation through an unrelenting focus on successful customer outcomes. The role involves prospecting for and acquiring new clients, as well as retention and upsell within existing accounts.

The Account Manager must orchestrate across the business to present appropriate solutions to customers, consistently meeting targets, developing customer relationships and driving customer satisfaction.

 

KEY RESPONSIBILITIES:

  • Develop and deliver a successful sales strategy to achieve sales targets

  • Meet and exceed revenue, retention, customer satisfaction and new business targets

  • Identify, qualify and quantify opportunities to increase business within account base

  • Achieve renewal targets

  • Identify, qualify and quantify potential threats to accounts and recommend and implement action plans

  • Build strong contacts across customer base with peering across both organisations

  • Qualify new prospects and prepare proposals, mailings and new initiatives as required

  • Liaise with the support team and communicate monthly service reports to the client base

  • Take ownership of customer issues and use initiative when problem solving

  • Understand and keep up to date on the latest technology, products and technical issues affecting your accounts

  • Ensure that pipeline is updated and required coverage levels are met

  • Provide support to cross functional teams in developing business plans, budgets, product plans, pricing plans and marketing plans as required

  • Develop, present and speak at internal and external customer meetings, events and trade shows

  • Use INNOVATE’s CRM software, ConnectWise to update activities, contacts, opportunities and proposals

 

Other skills and experience:

  • Minimum of five years external sales experience in a relevant industry

  • Proven track record in achieving sales targets in a B2B environment

  • Results-based with a focus on the customer

  • Excellent relationship management and interpersonal skills

  • A team player with the necessary focus to achieve individual targets

  • High degree of professionalism and strong work ethic

  • The ability to succeed and deliver results in a fast-paced and challenging environment

  • Excellent interpersonal and communication skills

  • Strong influencing, negotiation and closing skills

  • Working in a constantly changing environment

  • Full clean driver’s licence

  • A passion for learning

 

To apply, please send a copy of your CV to careers@innovate.ie.