Professional Service Team Manager

Professional Service Team Manager

Marketing and Communications Manager

INNOVATE - The IT Solutions People is the Leading Managed IT and Cloud Service Provider in Ireland.

Location - Gorey

THE COMPANY

INNOVATE delivers secure and resilient IT infrastructure and telecommunication solutions, and provides ongoing support through our managed IT services. INNOVATE’s professional services team supports our clients across - Networking | Security | Cloud Infrastructure | Communications | Cloud Productivity.

At our very core is how INNOVATE transform technology for our customers to deliver business outcomes that power their organisation. Our clients value how we provide a secure, resilient ICT infrastructure that increases productivity and supports their business strategy.

DUTIES

People

  • Manage a team of experienced technical engineers and consultants to implement new technologies in client businesses while maximising efficiencies
  • Provide leadership to the team to align them with the company’s strategic goals
  • Be accountable for building and maintaining relationships with other teams within the business.
  • Liaise with the Service Lead to balance resources across the Technical Department.
  • Manage budget and resourcing to deliver client projects

Strategy and Planning

  • Work closely with the COO and the Executive Team to develop a team strategy to deliver on organisational goals
  • Consistent achievement of delivery goals and attainment of the productivity, financial, and staffing objectives of the team.
  • Actively support key operational projects and promote same within team.

Clients

  • Be accountable for the prioritisation and resourcing of all client project and consultancy work sold by the sales team.
  • Be accountable for communication with the client on the scheduling and delivery of all project work
  • Maintain a positive relationship with clients by ensuring that expectations are met or exceeded.

Processes and Procedures

  • Be the owner of all processes for the Professional Services Team.
  • Continually improve internal installation processes to improve efficiency while ensuring consistent quality in the delivered services
  • Assist with internal and external communication, improving transparency, and information distribution.

Reporting and Performance Indicators

  • Preparation of regular reports on for the COO and Executive team on the performance of the team against commercial, strategic and learning targets.
  • Reporting on risks for planned and budgeted delivery numbers.
  • Work towards monthly targets to assist in achieving overall business goals
  • Report forecasted resource availability internally to facilitate forward planning

SKILLS AND COMPETENCIES

Technical

  • Minimum of three years’ experience managing people
  • Excellent communication skills as you will need to communicate with multiple stakeholders
  • Project management skills/qualifications
  • Knowledge of ITIL Service Management desirable

Behavioural

  • Have an interest in Technology.
  • Have a proven track record at leading and motivating a team
  • Have motivation to continually improve and learn to add value to yourself and INNOVATE
  • Knowledge and experience of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

To apply, please send a copy of your CV to careers@innovate.ie.