“The installation was quick, efficient, and most importantly, didn’t disrupt our operations at all”

Meade Farm Group, a leading supplier in the agri-food sector and a long-standing customer of INNOVATE, is known for its commitment to quality and operational efficiency. Although Meade Farm Group were very happy with the phone systems that they already had in place; with a growing team and expanding operations, INNOVATE identified their need to modernise its internal communication infrastructure to better support its evolving business needs.

Challenge

To continue delivering the high standards they’re known for, they sought:

• A modern PBX system with advanced features
• Scalable and reliable voice endpoints
• A fast, disruption-free upgrade process
• Responsive support and issue resolution

Solution

INNOVATE worked closely with Meade Farm Group to enhance their existing infrastructure, continuing to deliver a tailored VoiceGrid solution that aligned with their operational goals:

• PBX Installation: A robust, physical PBX system was installed on-site to support current and future communication needs
• VoiceGrid Integration: Enabled intelligent call routing, voicemail-to-email, and advanced analytics
• PBX Endpoints: Deployed efficiently across departments with minimal setup time
• Rapid Deployment: All upgrades were completed swiftly with zero disruption to daily operations
• Issue Resolution: Minor adjustments were handled promptly, ensuring a smooth enhancement process

Post-Installation Support

• Real-Time Monitoring: VoiceGrid analytics enabled proactive monitoring of call quality and system performance.
• Ongoing Support: INNOVATE provided a dedicated support contact for any post-installation queries or adjustments.

Results

• Zero Disruption: Business operations continued seamlessly throughout the transition
• Enhanced Communication: Staff now benefit from crystal-clear call quality and intelligent routing
• Scalability: The system is built to grow alongside Meade Farm Group’s expanding operations
• Efficiency Gains: Improved responsiveness and reduced missed calls have enhanced customer service

Benefits of VoiceGrid

• Smart Call Routing: Ensures efficient handling of incoming calls
• Voicemail-to-Email: Keeps staff connected, even when away from their desks
• Real-Time Analytics: Delivers insights into call patterns and performance
• Cloud Flexibility: Supports remote work and multi-site operations
• Quick Deployment: Pre-configured systems enabled rapid installation

The successful enhancement of Meade Farm Group’s telephony infrastructure with INNOVATE’s VoiceGrid and updated PBX solution demonstrates the impact of thoughtful technology upgrades. Through careful planning, efficient execution, and responsive support, INNOVATE helped Meade Farm Group strengthen its communication capabilities—supporting both current operations and future growth.

“We have been working with INNOVATE for over 12 years. The installation of INNOVATE VoiceGrid and our new PBX system was one of the smoothest transitions we’ve experienced thus far. The team was incredibly professional — they had everything planned down to the last detail. The installation was quick, efficient, and most importantly, didn’t disrupt our operations at all. VoiceGrid has already made a noticeable difference in how we communicate internally and with customers. We’re more responsive, more efficient, and better connected.”

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