“Partnering with INNOVATE the last 9 years has been an outstanding experience for the Harcourt Hotel Group”
The Harcourt Hotel
The Harcourt Hotel, a distinguished luxury establishment located in the heart of Dublin’s City Centre, boasts a rich history as the former residence of George Bernard Shaw, the acclaimed Irish playwright and critic. With over 100 appointed bedrooms, the hotel also caters to guests with two exceptional dining and social venues: the 1900 Bar and Restaurant, and the Harcourt Bar and Garden, each offering a unique ambiance.
Since 2015, the Harcourt Hotel has partnered with INNOVATE for comprehensive IT solutions, a relationship further strengthened in 2018 with the addition of its sister property, the Iveagh Garden Hotel. As their trusted Managed Service Provider, INNOVATE delivers a suite of cutting-edge technologies to ensure seamless operations and robust security across both properties.
Comprehensive IT Solutions
The services provided by INNOVATE include:
- A reliable and secure network infrastructure.
- Enhanced hardware support and replacement services.
- Scalable cloud solutions tailored to their business needs.
- Equipping their staff with powerful tools for productivity and collaboration.
- Guaranteeing data security and swift recovery in the event of disruptions.
At the forefront of the hotel’s investment in IT is their ability to adapt to security solutions posed by INNOVATE. One recent such cybersecurity solution is SentinelOne MDR.
Proactive Transition to SentinelOne MDR
In line with their commitment to IT excellence, Steven Haines, Financial Controller for the Harcourt Hotel Group, attended a webinar hosted by INNOVATE. The session explored the differences between Endpoint Detection and Response (EDR) and Managed Detection and Response (MDR) solutions. The webinar emphasised the advanced capabilities of SentinelOne MDR, highlighting its 24/7/365 award-winning Vigilance service.
Key benefits include:
- Automated handling of security alerts.
- Expert-driven decision-making and reporting.
- Enhanced speed and analysis for GDPR compliance.
The insights gained during the webinar led to a follow-up conversation between Steven and the Harcourt Hotel’s Account Manager, Wynand. INNOVATE addressed all queries and promptly initiated the transition to SentinelOne MDR.
Seamless Implementation and Enhanced Security
INNOVATE’s Projects team expertly installed the SentinelOne MDR solution across 70 user devices, ensuring minimal downtime and operational disruption. Steven praised the team for their professionalism and efficiency, describing the installation process as “fluid and seamless.” Since the upgrade, the hotel has experienced zero issues or disruptions, underscoring the reliability of the new system.
This proactive step reinforces the Harcourt Hotel Group’s dedication to safeguarding sensitive information and staying ahead in the realm of IT security, supported by INNOVATE’s expertise and commitment to excellence.
“Partnering with INNOVATE the last 9 years has been an outstanding experience for the Harcourt Hotel Group. Their expertise in IT and cybersecurity has been invaluable, particularly during our recent transition to SentinelOne MDR. The upgrade process was seamless, with minimal downtime, and the team’s professionalism and efficiency were truly commendable. Since implementation, we’ve had no disruptions, and the enhanced security and detailed reporting have significantly strengthened our operations and GDPR compliance. INNOVATE continues to exceed our expectations as a trusted IT partner.”
– Steven Haines, Financial Controller, Harcourt Hotel Group
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