Managed IT as a Service

INNOVATE managed services, tailored to your needs, provide monitoring, reporting and supporting of essential IT services enabling you to focus on your core activities.

Our 24/7 IT Support Desk operate from a state of the art network operations centre (NOC) and provide you with the a scalable enterprise level IT support and maintenance at a predictable monthly investment. 

Managed IT Service

A professionally managed service desk with a choice of IT support cover ranging from office hours to full 24-7, 365-day cover. Enjoy peace of mind with guaranteed immediate response to emergency situations and prompt handling of all user queries. Our managed service is delivered using Information Technology Infrastructure Library (ITIL) best practices, concepts and techniques.

Proactive Monitoring

Key to the quality of our managed service is removing disruption that results from downtime on IT systems. We monitor, support and report on the critical elements of your IT environment on a 24-7 basis and carry out preventative maintenance to reduce the risk of outage. We provide monthly monitoring reports to you to allow you to anticipate issues before they happen and help plan to resolve them.

Network Management

From our state-of-the-art operations centre, we provide network management services to monitor performance, security and reliability of your network. Through prevention of unauthorised access to the network and ensuring that it is always available, your team can focus on their core activities without disruption.

PC as a Service

INNOVATE PC as a Service combines hardware, software, lifecycle services and financing into one all-encompassing solution providing for a single, predictable price per seat per month.

IT Outsourcing

Whether your organisation has a dedicated IT department or not, INNOVATE resourcing can provide you with a highly skilled team of engineers, remote and onsite IT support staff and professional services without the challenges of recruitment or people management.

IT Procurement

We will help you navigate the choices available to ensure that you purchase the right equipment for your organisation at the right price while our ‘as a service’ model means you don’t have to worry about large capital outlays.

Licencing-as-a-Service

INNOVATE licencing experts will assess, document and negotiate your current software ownership and licencing agreements. Having a coordinated licencing policy will ensure you remain compliant, avoid penalties and manage product redundancy. The shift from boxed software to cloud-based subscription enables organisations to license software on a consumption basis.

CIO-as-a-Service

A Chief Information Officer (CIO) focuses on strategic IT to ensure technology is contributing to your organisation’s operational efficiency and/or competitive advantage. INNOVATE CIO-as-a-Service provides this strategic IT direction to organisations who wish to complement their senior technology teams or those organisations who do not have a CIO or the need for a full-time CIO resource. Together, we will design and execute long-term IT strategies to enable your organisation to thrive.