Case Study


Securing an agile and accessible IT environment for Whitfield Clinic

Bed capacity at a private Waterford hospital has been increased by 20% following the implementation of Microsoft Office 365 and a suite of other IT upgrades from INNOVATE.

Thanks to its partnership with INNOVATE Business Technology, Whitfield Clinic has used the Microsoft Power BI system to build a bed management report that monitors bed occupancy at the centre.

Whitfield Clinic is a private hospital that opened on the outskirts of Waterford city in 2006 to improve healthcare services and to help deliver cancer care to patients in the South-East.

The dedicated centre strives to ensure a high-quality, patient-centred service by experienced healthcare providers with a reputation for clinical excellence in their chosen field.

Care is the keyword at the clinic and that care is ensured through a fail-safe IT infrastructure and back-up service to guarantee a reliable round-the-clock resource that also guarantees security of confidential files.


That’s why the clinic didn’t hesitate to look for the best advisers when they recognised that an existing end-of-life phone system and network capacity restrictions were hampering the effective running of the clinic.

Whitfield’s partnership with INNOVATE has not only secured the centre’s reputation for service excellence, but enhanced it.

In three years, that partnership has improved the management of patient information, bettered medical services and improved healthcare outcomes – a true digital transformation.

Among measures introduced was new communications technology, which was packaged through the IT infrastructure to keep costs down and allow Whitfield to continue to invest in their patient services.

This new system allows Whitfield to identify and bill separately each consultant suite for efficient operation.

INNOVATE recognised the critical nature of system availability within the healthcare sector and they recommended that existing on-site infrastructure would be reconfigured and replicated to a separate, off-site location and to the cloud, to protect against connectivity issues.

Our leading edge Unified Communications system, VoiceGrid, provides Whitfield Clinic with secure technology and flexible solutions to connect, mobilise and manage their business throughout their hospital.

new Wi-Fi solution was also installed to give separate and safe access to applications to staff and consultants, without risk of security lapses.


Since the switch-over of services, the centre’s ICT manager Brian Carberry has been highly impressed.

“I was delighted with the choice of INNOVATE.  They were the best company for such a substantial investment,” he said.

“We pride ourselves with staying ahead of the curve regarding patient care. INNOVATE provided a solution that delivered improved IT business continuity and security for our organisation.”

Read more about the features from VoiceGrid which support your organisations’ communications and what you can expect from INNOVATE post implementation support.


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